Curriculum Vitae / Resumé
Ansible, Microsoft Azure, Office 365, Active Directory, MDT, Microsoft Intune, Hyper-V, Virtualisation, Windows 7/8.1/10, Windows Server 2012 R2, IIS Server, Microsoft SQL Server, BitLocker / MBAM, UNIX, Linux, Debian, CentOS, Fedora, Apache, Nginx.
Sep 2018 - Present | University of Nottingham
Horizon CDT "My Life in Data" PhD Candidate
More details to follow...!
Jan – Sep 2018 | Nottingham Trent University
Visiting Lecturer / Research Associate
In November 2017 I delivered two lectures to undergraduate students on the Product Design courses at NTU, detailing a brief history of computing and its relevance to them, and covering mixed reality technologies with a focus on ubiquitous computing / Internet of Things and how the students might integrate these concepts into their designs. From these lectures I was then asked back to teach undergraduate students in labs, seminars and workshops in Programming in C++, Systems Analysis & Design, and Design Studies (teaching research methods and user-focused design approaches) for the Computer Science and Product Design departments.
Presently I am planning to deliver a series of workshops for postgraduate students in Product Design on both dissertation writing and programming with a focus on IoT and ubiquitous computing, and am also working as a research associate, rewriting complex academic papers into executive summaries, reports and other materials to provide to local and national governmental organisations, social enterprises and the public.
Oct – Dec 2017 | Games Workshop
Web Store Developer
Sep 2016 – Oct 2017 | University of Nottingham
MSc Computer Science Student
Modules: Programming in Python | Databases, Interfaces & Software Design Principles | Systems & Networks | Mixed Reality Technologies | Games | Research Methods | Dissertation: Network Traffic & Intrusion Sonification
I studied the MSc to convert across from IT to Software Development. Having learning scripting languages in my IT roles I taught myself the basics of Python prior to my studies. The course enhanced my programming knowledge in Python and other languages, and taught me key aspects of software design, implementation, and maintenance, as well as increasing my academic and theoretical knowledge of the discipline. I was also a member of CompSoc and HackSoc, taking part in various tutorials and hackathons.
Sep 2014 – Sep 2016 | Exco InTouch Ltd
IT Systems Engineer
Achievements: Windows 10 corporate customisation and rollout, including OS Deployment Automation. Head Office Server Virtualisation and server room and networking reorganisation. Deployed Bitlocker Encryption of all laptops using MDOP MBAM. Implemented ITIL-based service desk software, CMDB and asset naming scheme to track IT assets. Instigated cloud-first approach to corporate IT. Scripted user-account creation and deletion with PowerShell, inclusive of user groups, hybrid account management and license assignment. General automation.
2013 – 2014 | Ministry of Defence
Technical Support & Solutions
Achievements: Created a highly secure air-gapped deployment system using MDT and AIK, producing security-enhanced Windows 7 images to upgrade over 300 laptops and desktops. Supported over 200 iPads via Symantec MDM solution. Maintained and upgraded a media service Apple Mac network. Scripted and automated recurring support tasks including software and database updates in Windows and Linux.
2010 – 2013 | Hewlett Packard Enterprise Services
Service Desk Manager -> 3rd Line Support
Achievements: Reduced Service Desk backlog of over 600 tickets to under 50 in three months, met and exceeded SLAs and brought all KPIs into the green, overhauled departmental processes to minimise bureaucracy and enhance efficiency whilst ensuring required records and documentation were kept. Produced an intranet IT support site in XHTML, CSS, JQuery and PHP to provide FAQs and a standardised fault submission form to customers. Supported over 6000 PCs countrywide, inclusive of security patching, antivirus management and software deployment. Assisted in migration of users to new DII F network, and decommissioned old network and hardware.
2008 – 2010 | Ministry of Defence
Service Desk Technician
2007 – 2008 | F1 Help Ltd
IT Administrator & Workshop Manager
2016 – 2017 | University of Nottingham – MSc Computer Science
Grade: Pass with Distinction (70%+) with an average grade of 83%.
2014 | AXELOS & PeopleCert – ITIL V3 Foundation
2009 | CompTIA – Network+ Qualification & A+ Training
2003 – 2006 | University of East Anglia – BA (Hons) Philosophy
1997 – 2003 | Carre’s Grammar School & Sleaford Joint Sixth Form
A-Levels - Grades:
- English (A)
- Electronics (A)
- General Studies (B)
- Biology (C)
- Psychology (C)
- Research: commercial and academic.
- Presenting: delivered lectures.
- Writing – fiction and non-fiction.
- Audio editing.
- Video editing.
- Security Clearance - Held UK SC Clearance during MOD & HP employment